Frequently Asked Questions

We currently offer four bold flavors, each crafted from our family recipe. Here's a breakdown of each:

Tasty Ranch Dill
Contains: wheat, milk. Key ingredients include enriched wheat flour, canola oil, and a ranch seasoning blend with spices, garlic, and dill.

Tangy Mustard 'N Honey
Contains: wheat. Made with honey mustard seasoning featuring sugar, mustard powder, spices, and vinegar powder.

Feisty Hot
Contains: wheat, milk. Features a bold spiced seasoning blend with garlic and lactic acid.

Cinnamon Sugar
Contains: wheat, milk. Pretzels coated with a cinnamon sugar blend and vanilla extract.

For full nutrition panels, please refer to the packaging or contact us directly.

Our policy lasts 10 days from the date of purchase. If 10 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging

Refunds: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a certain number of days.

Exchanges: We only replace items if they are defective or damaged. If you need an exchange, email us at info@portcitypretzels.com.

Return shipping: You are responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable and will be deducted from your refund.

For items over $75, we recommend using a trackable shipping service. Send returns to:
Port City Pretzels · PO Box 631 · Portsmouth, NH 03802

We reserve the right to remove a comment or post on our social media accounts if it contains prohibited content or violates community standards.

Prohibited content includes:

• Hate speech and discrimination
• Harassment and bullying
• Violence and threats
• Misinformation and disinformation
• Spam and irrelevant content
• Personal information and privacy violations

We love our community and want to keep it a warm, welcoming space for pretzel lovers of all kinds.

When you purchase something from our store, we collect the personal information you give us, such as your name, address, and email address. This information is used to fulfill your order and communicate with you.

Data Security: We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your payment information is encrypted via PCI-DSS standards, and data is stored using SSL and AES-256 encryption.

Email Marketing: If you consent to marketing, you may withdraw consent at any time by contacting us at info@portcitypretzels.com or by writing to: Port City Pretzels, PO Box 631, Portsmouth, NH 03802.

Cookies: We use cookies for session tracking, visit counting, cart storage, and security. You can choose to have your browser warn you when cookies are being sent, but doing so may affect some site functionality.

Third-Party Providers: Our store is hosted on Shopify. Your data may be subject to different jurisdiction laws depending on your location and the service provider.

Age of Consent: By using this site, you represent that you are at least the age of majority in your state or province.

Policy Changes: We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting to the site.

Questions about privacy? Contact our Privacy Compliance Officer at contact@portcitypretzels.com.